To start or cancel water and sewer service in the City of Gilroy an authorized customer signature is required. Please complete a Water & Sewer Service Request Form and submit via email to firstname.lastname@example.org or in person to the Finance Department. Please allow 1 (one) business day from the date of receipt to process requests.
The City of Gilroy offers utility customers online access to view statements, make one-time payments or to set up automatic payments. Visit Online BillPay to take advantage of this convenient feature.
Checks as Payment
When you provide a check as payment, you authorize us either to use information from your check to make a 1-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive your check back from your financial institution.