News Flash


Posted on: May 21, 2020

Novel Coronavirus (COVID-19) Update

Plain Image with City logo and text stating Coronavirus update

We remain committed to the health and safety of our community. Your health and safety is our top priority and we are committed to working together to help our community get through this together. Information continues to change rapidly, please check back often for updated information regarding resources for residents, seniors, businesses, and more.

For up to the minute updates, please visit the City accounts on Facebook (@cityofgilroy), Instagram (@cityofgilroy), and Twitter (@cityofgilroy).  For emergency alerts, please sign up for AlertSCC and Nixle.

State FAQs Button

County Order

County FAQs

In compliance with the shelter in place from the County:

City Hall is CLOSED


Phone Directory for Assistance with Essential City Services:

Emergencies: 9-1-1

Non-Emergency Public Safety Needs: 408-846-0350

The following lines will be monitored and calls related to essential services will be answered within 48 hours:

Administration: 408-846-0583

Human Resources/Risk Management: 408-846-0228

Finance: 408-846-0420

Public Works and Community Development: 408-846-0451

Recreation: 408-846-0460

City Services and Operations:

The City of Gilroy remains committed to providing essential services to the community during this challenging time. While many of these essential services are public-facing such as police and fire services, food distribution services, and water and sewer services, it takes a team of people behind the scenes to keep our essential services operating. To learn more about the work going on behind the scenes click here.

Board & Commission Meetings: Select Board and Commission meetings will be resuming on their routine schedule in May.  These will be announced through the regular Board and Commission Meeting web portal.

Business Licensing: We are unable to renew or process new business licenses at this time.  Business license holders in need of renewal will be allowed to continue to operate their business during the closure. We will follow up with license holders once the shelter in place order is lifted and City Hall is opened to the public.

Building Services:  Per the updated May 4th, Santa Clara County Shelter in Place Order and as permitted under the State Shelter Order. All small and large construction activities are allowed to continue under the Construction Safety Protocols listed in Appendix B of the Shelter in Order.

On-site inspections will only be conducted on those sites adhering to safety protocols outlined in Appendix B. Some inspections may be performed remotely through the use of photos or videos. Please view the Building-Safety-Division page for more information or call 408-846-0451. Electronic building plan submittals are being accepted and reviewed. All electronic submittal communication will take place over email, phone, or other electronic means. Send your electronic plan submittal to

City Council Meetings: City Council Meetings will be announced through the regular City Council Meeting web portal. Meetings will be streamed and instructions for public comment will be provided on the Council Meeting agenda.

Code Enforcement: Code Enforcement staff are currently only responding to life/safety matters. If there is an immediate threat, please call 9-1-1. For non-urgent life/safety code enforcement matters, please call 408-846-0451 and leave a message. Someone will respond within two business days.

Encroachment Permits: The City will continue to issue encroachment permits for essential work, and to support projects identified as essential by the County order. No other work will be permitted in the City right-of-way at this time. If you believe your project is classified as essential and requires an encroachment permit, please submit the permit application via email to The permit application is available on our City website at You should receive a response within two business days.

Fire Inspection, Hazardous Materials and Wastewater Pre-Treatment: Fire Prevention staff are currently only responding to life/safety matters. If there is an immediate threat, please call 9-1-1. For non-urgent life/safety fire inspection, hazardous materials or pre-treatment matters, please call 408-846-0451 and leave a message. Someone will respond within two business days. There is limited review of new construction plan checks for essential projects/operations.

Housing Services: Housing staff are providing limited, remote services including the review of quarterly reports and payments to agencies that are CDBG and Gilroy Housing Trust Fund recipients. Staff will reach out via email requesting quarterly reports.

Planning Division:  Remote service is available for Planning applications. All communication will be conducted through email, phone or other electronic means. New applications are being accepted at this time. 

Due to limited staff availability, turn-around times may be delayed. For questions about the status of applications already submitted to Planning, please call 408-846-0451 and leave a message.

Public Parks and Facilities: Public parks are open, however, playgrounds, tennis courts, dog parks, handball courts, and basketball courts are closed. The City will continue to ensure the safe operation of parks with weed abatement, opening and closing parks, and emptying trash bins. The City will also continue to maintain essential buildings with increased custodial services.

Recreation Classes & Programs: All recreation programs including adaptive, adult, preschool, youth, sports, and youth programs have been canceled. Refunds will be automatically issued. Please contact the Recreation Department for more information at 408-846-0460.  Check out our Virtual Recreation Center for activity ideas and virtual activity resources.

Reservations of City Facilities & Public Parks: All reservations for City facilities and public parks will be canceled with automatic refunds.

Senior Center: All senior programs are canceled.  Box lunches and the Second Harvest Food Bank Brown Bag will continue to be provided.

Special Event Permits: All special event permits for events scheduled through May 31, 2020, are canceled. For more information visit:

Transportation (Hauling) Permits: Transportation permits for hauling of material to support essential services will continue to be permitted by the City. Please submit the permit application via email to The permit application is available on our City website at You should receive a response within one business day.

Utilities: We are not able to receive water payments via cash, check, or in-person, and some attempts to pay online have been reported as unsuccessful by customers. Due to these conditions

  • The City will NOT be issuing April water utility statements, statements will be sent once the shelter in place order has been lifted;
  • Late penalties will not be applied to bills that become due during the closure of City Hall;
  • Water service will not be terminated for non-payment;
  • Water services may be restarted if previously terminated for non-payment;
  • New water service will begin when requested without the need of an application being approved before;

Once the shelter in place order is lifted and City Hall is opened to the public, utility billing staff will be working with customers on payment plans for any amounts owed during this closure.  For questions regarding your water service or payments, or to request new water service please contact our staff at (408) 846-0420, or via e-mail at

The City is still providing essential maintenance and operations for local utilities water and sewer, such as:

  • Water
    • Maintain Water Supply and Treatment
    • Ensure the safety of all wells, mains, pump stations and reservoirs
    • Water service turn-ons
    • Water quality testing
  • Sewer
    • Maintain safe waste water collection system
    • Ensure the safety of siphons and pump/lift stations
    • Maintain Sewage Treatment operations

Partner Agencies

Recology South Valley continues trash/recycling pick up services - please place cans out the night before your service day 

Gilroy Unified School District is providing to-go breakfast and lunches for children in the community

Gavilan College Campus is closed, classes are continuing online   

Information for Businesses and Employees Button

Preventing Spread



COVID-19 Testing

The Public Health Department recommends that those with COVID-19 symptoms be tested. The Health Department is also recommending testing for the following groups of people even if they do not have symptoms of COVID-19, including:

  • All persons with or without symptoms who have been exposed to someone who was confirmed to have COVID-19;
  • Any frontline or healthcare worker who regularly interacts with members of the public and cannot maintain social distancing at work (ideally test once a month).
    • This may include those who work in healthcare, homeless shelters, jails and other custodial settings, food banks, public safety/emergency response, food service, grocery, construction, delivery, janitorial, transit, or social work, among other jobs.
  • All persons who work in skilled nursing facilities (ideally test every two weeks).

COVID-19 Testing is available at Christopher High School by appointment at no-cost regardless of insurance or immigration status.  Appointments can be made Monday - Friday from 7:00 AM - 7:00 PM by calling 1-888-634-1123 or online at  Appointments and testing services are available in English and Spanish.

Testing can also be requested through your healthcare provider.

Additional Testing Resources

Food and Meal Resources

Food Resources Combined Graphic 2

Financial and Rental Resources

Utility Resources

How You Can Help

Additional Resources

Stay Informed:

Information is changing frequently.  The Health Department has a webpage dedicated to novel coronavirus (COVID-19) in English and Spanish at  The City of Gilroy will also keep a direct weblink to the County Public Health page at

Novel (new) Coronavirus
Stay healthy and up to date on novel coronavirus.

Nuevo Coronavirus
Manténgase saludable y actualizado sobre el nuevo coronavirus.