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Customer Satisfaction Survey

  1. The City of Gilroy is committed to customer satisfaction. The Planning Division's goal is to provide quality and efficient customer service to our community members, including residents, businesses, property owners, and the general public. We take this goal seriously, whether you contact us in person at 7351 Rosanna Street, by phone at 408-846-0219, or by email. Please take a few moments to tell us about your experience with us. We welcome your input and the opportunity to further improve our service to you!

  2. What was the nature of your inquiry?

    Please check all that apply.

  3. Was this your 1st contact with the Planning Division on this particular issue?

  4. How knowledgeable was the staff person that assisted you?

  5. Please rate the overall quality of service you received.

  6. Please rate the speed of service you received.

  7. Did the staff person address your questions or concerns to your satisfaction?

  8. Was the staff person courteous?

  9. Please return this survey in the office, or feel free to provide any additional information pertaining to the Planning Division's customer service to:

    Susan L. Martin
    Planning Manager

    7351 Rosanna St.
    Gilbroy, CA 95020

    Ph: 408-846-0219

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