Utility Services and Billing
Start or Cancel Water & Sewer Service
To start or cancel water and sewer service in the City of Gilroy an authorized customer signature is required. Please complete a Water & Sewer Service Request Form and submit via email to firstname.lastname@example.org, fax to (408) 846-0421 or mail to the Finance Department, City of Gilroy, 7351 Rosanna St, Gilroy, CA 95020. Please allow 1 (one) business day from the date of receipt to process requests.
Water & Sewer Service Request Form - Commercial (PDF)Submit Online Service Cancellation Form
A service charge of $50 shall accompany each service request for new or transferred service.
Water & Sewer Rates
For current water and sewer rates, please see the Water-Wastewater Rates schedule.
View & Pay Your Bill
The City of Gilroy offers utility customers online access to view statements, make one-time payments or to set up automatic payments. Visit Online BillPay to take advantage of this convenient feature. Payments can also be mailed to CITY OF GILROY, PO BOX 398842, SAN FRANCISCO, CA 94139-8842.
Checks as Payment
When you provide a check as payment, you authorize us either to use information from your check to make a 1-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive your check back from your financial institution.
Water Conservation Regulations
The City of Gilroy Water Conservation page includes current regulations for Gilroy as well as links for rebates on water saving tools and tips for maximizing your water use.