Is there a deposit required to start service?
If a customer has not had service in the City of Gilroy in the past five years, a deposit of $50.00 for residential service is required; $20.00 per unit deposit for multi-unit complex where a meter services more than one unit. There is also a $50.00 nonrefundable service charge to initiate service. All fees must be paid at the time the service is requested. The deposit will be credited back to your account after one full year of service.

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1. What if I suspect a water leak?
2. When is my bill due?
3. Did the water rates increase?
4. How are the water rates calculated?
5. Will water rates go down if rain increases?
6. Can a customer start or stop water service over the phone or on-line?
7. Is there a deposit required to start service?
8. What credit cards does the City accept?
9. What other forms of payment are accepted?